Terms & Conditions
Terms and Conditions
Icelandtraveltours offers day tours and transfers in Iceland. Icelandtraveltours provides a vehicle with driver or driver-guide. We strive to provide high level of service to our clients.
Payment & Refund
Non-refundable
Please note that all bookings with Iceland Travel Tours are non-refundable if the cancellation is made less than 48 hours before the tour date. All prices include VAT and taxes. All parking fees and road tolls are included in the vehicle price. All admissions are excluded unless it’s specifically mentioned in the product description.
Payment for our tours is made through a secure payment gateway. When you make the payment through our site, a full payment is charged to your credit card. We pledge to make that process as secure as possible.
If a tour is cancelled due to weather conditions, the tour is refunded (deposit) or you can move your reservation to another available day.
Change in reservation and cancellations
If you wish to change your reservation we kindly ask that you give us advance notice, we are very flexible and will help with any alterations or changes you would like to make. The sooner you contact us the better. Cancellations must be made by email ( icelandtraveltours@icelandtraveltours.com )
Liability
Your Day Tours declines responsibility for any loss, damage, accident, sickness or changes in schedules caused by weather, strikes or any other irregularity outside of our control. We reserve the right to alter routes or departure times when necessary due to weather.
All information you give to the seller will only be used regarding your booking, for example if we need to contact you before or after the tour, we will use third party services to manage your booking and collect reviews.
The Icelandic law requires each passenger to fasten their seatbelts while on board. Not complying with the law can lead to tour cancellation.
Complaints & Comments
We are continuously working on improving our tour and service and much appreciate feedback from our customers. If you have any complaints regarding our tours please contact us right away (+354 775 0042) or icelandtraveltours@icelandtraveltours.com and we will reply to you as soon as possible.